FAQ
We typically ship all orders within 1 - 2 business days.
Each piece is made to order by hand, and there is always a slight chance that production may take longer.
Express orders are shipped via USPS, while priority orders are shipped via FEDEX.
All shipments are delivered in 2 - 5 business days from our facilities in the USA.
Delays may occur due to high shipping volumes.
Yes, we will provide a tracking number.
We create shipping labels for orders as soon as they enter production, but the shipping information will only update once the package is picked up, transported to the carrier's shipping hub, and scanned.
Please contact us at customersupport@burattidesigns.com and include your order number from the confirmation email or SMS you received.
We begin production quickly—contact us as soon as possible if you'd like to request a change or cancellation.
Email us at customersupport@burattidesigns.com with your order number and reason for the change or cancellation. We'll let you know if updates can be made.
We're so sorry! Contact our team right away with:
- A description of the issue
- A few clear photos of the item
- Your order number
We’ll send you a replacement promptly at no extra cost.
Please do not send anything back without receiving return instructions from our Customer Support team.
What materials are your jewellery pieces made of?
Our jewellery pieces are crafted using high-quality materials such as sterling silver, 14k and 18k gold, genuine gemstones, and responsibly sourced diamonds. Each product description will specify the materials used.
What is your shipping policy?
We offer free standard shipping on all orders within the contiguous United States. For international orders or expedited shipping, additional charges may apply. Please refer to our Shipping Policy page for more details.
Do you offer returns or exchanges?
Yes, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges page for instructions on how to initiate a return.
Do you offer jewellery repairs?
Yes, we offer jewellery repair services for items purchased from our website. Please contact our customer service team for assistance with repairs, and we'll provide you with instructions on how to proceed.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrapping option during checkout, and your order will be beautifully packaged and ready for gifting.
Do you offer custom or personalized jewellery?
Yes, we do offer custom and personalized jewellery options. Contact our customer service team to discuss your requirements, and we'll be happy to assist you in creating a unique piece.
Do you offer ring sizing services?
Yes, we offer complimentary ring sizing for most of our ring styles. Please refer to our Ring Sizing Guide for instructions on how to determine your ring size accurately. If you need further assistance, feel free to contact our customer service team.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept PayPal for secure and convenient payments.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can contact our customer service team with your order number, and we'll be happy to provide you with an update.
Do you offer wholesale or bulk ordering?
Yes, we offer wholesale pricing and bulk ordering options for retailers and businesses. If you're interested in becoming a wholesale partner, please contact our wholesale department for more information.