Refund Policy

Broken Or Damaged Item Policy

If you receive any item damaged, broken, or defective, we’ll send you a replacement promptly at no extra cost.

To begin the replacement process, contact us at customersupport@burattidesigns.com with the following information:

●        A description of the issue

●        A few clear photos of the item

●        Your order number

We’ll send you a replacement promptly at no extra cost.

Delivered in Good condition

You have 10 days from the date you receive your item to request a return. To be eligible for a return, the item must be:

●       In original condition (unworn, unused)

●       In its original packaging

●       With tags attached

●       Accompanied by the receipt or proof of purchase

●       Personalized or customized items cannot be returned.

To begin the return process, please contact us at:
customersupport@burattidesigns.com

If your return is approved, we will provide you with:

●       A return shipping label

●       Detailed return instructions

We charge a flat-rate $8.95 handling and delivery fee for each returned unit.

Approved refunds will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.